Chargeback & Dispute Policy
At Thinkteq.org we are committed to providing our customers with high-quality products and services. We understand that, in some cases, customers may need to dispute a transaction or request a chargeback. This Chargeback & Dispute Policy outlines the steps we follow to address these issues in a fair and transparent manner.
1. Contact Us First
We strongly encourage customers to contact our customer support team before initiating a chargeback or dispute with their payment provider. In many cases, we can resolve issues more efficiently and effectively through direct communication. Please reach out to us at [email protected] with your concerns, and we will work with you to find a satisfactory resolution.
2. Investigating Chargebacks & Disputes
In the event that a customer initiates a chargeback or dispute, we will work with the payment provider (e.g., PayPal UK, Stripe UK) to investigate the issue. This may include providing evidence of the transaction, delivery of goods or services, and any relevant communications with the customer.
3. Refunds & Resolutions
If our investigation determines that the customer is entitled to a refund, we will process the refund according to our Return & Refund Policy. If we determine that the chargeback or dispute is not justified, we will provide the payment provider with the necessary documentation to support our position.
4. Fraudulent Chargebacks
In cases where a chargeback or dispute is found to be fraudulent or unjustified, we reserve the right to take appropriate legal action to recover any lost funds, including reporting the incident to relevant authorities and pursuing civil or criminal remedies.
5. Protecting Your Account
To help prevent unauthorized transactions and chargebacks, we recommend that customers regularly review their account statements and report any suspicious activity to their payment provider and our customer support team. Additionally, it is essential to keep your account information secure and up-to-date.
By working together, we can minimize chargebacks and disputes and ensure a positive experience for all our customers. If you have any questions or concerns about this policy or need assistance with a specific issue, please do not hesitate to contact our customer support team.
