Return & Refund Policy
At Thinkteq Technology LTD, we strive to provide our customers with the highest quality products and services. We understand, however, that there may be instances where you are not completely satisfied with your purchase. Our Return & Refund Policy outlines the terms and conditions for returns, exchanges, and refunds, in compliance with PayPal UK and Stripe UK policies
1. Physical Products
If you are not satisfied with a physical product purchased from our website, you may return it within 14 days of receiving the item, provided it is in its original condition, unused, and with all original packaging and labels. To initiate a return, please contact our customer support team at [email address] or [phone number] to obtain a Return Merchandise Authorization (RMA) number.
Please note that you will be responsible for the return shipping costs. We recommend using a trackable shipping service to ensure that your return reaches us safely.
Once we receive your returned item and verify its condition, we will process a refund to the original payment method within 7 business days. Shipping costs are non-refundable, and a restocking fee may apply in some cases.
2. Digital Services
Due to the nature of digital services, we generally do not offer refunds for these products. However, if you are not satisfied with the service you received, please contact our customer support team to discuss your concerns. We will work with you to find a satisfactory resolution, which may include revising the service, providing a partial refund, or offering a credit for future services.
3. Cancellations
If you wish to cancel a digital service or physical product order, please contact our customer support team as soon as possible. If the service has not yet begun or the product has not yet been shipped, we will process a full refund. If the service has already commenced or the product has been shipped, our standard return and refund policies will apply.
4. Exceptions
Some items may be non-returnable or non-refundable due to their nature. This includes personalized or custom-made products, perishable goods, and downloadable software products. These exceptions will be clearly stated in the product description.
5. Chargebacks and Disputes
We encourage you to contact our customer support team to resolve any issues or concerns before initiating a chargeback or dispute with your bank. We are committed to working with you to find a fair and reasonable resolution.
6. Contact Us
If you have any questions or concerns about our Return & Refund Policy, please do not hesitate to contact us at [email address] or [phone number]. We are here to help and ensure that your experience with Thinkteq Technology LTD is a positive one.
